Terms of Sale

These terms apply to the purchase of the SeniorMatics home system and the monthly service in New Zealand (the "System" and the "Service"). They supplement our Terms of Service and Privacy Policy. Nothing in these terms limits your rights under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986.

1. Seller

• Company: [New Zealand company name – to complete]
• NZBN / GST number: [NZBN / GST number – to complete]
• Address: [New Zealand address – to complete]
• Phone: 00-000-0000 · Email: [email protected]

2. Prices

Prices are not published on this website; we send you a personal quote by email. All quoted prices are in New Zealand dollars and include GST (15%). Installation is priced separately. 24/7 monitoring-centre service is not included; it is available at an extra charge under separate terms. Your total price is confirmed in writing before you order.

3. Orders

The quote calculator on this website works out the equipment for your home, and we then email you a quote. Your order is placed after a conversation with a representative and is confirmed in writing (email or text) stating the equipment, the Service, the total price, the installation date, the payment terms and your cancellation rights.

4. Installation

Installation is carried out by a certified technician within 45 days of your order, on a date agreed with you. If we cannot install within that time, we will tell you and offer a new date; you may instead cancel your order and receive a full refund.

5. Cancellation

• Before installation: you may cancel your order at any time before installation for a full refund.
• Uninvited direct sales: if the agreement was made during an uninvited visit to your home or workplace or an uninvited phone call by us, you may cancel it within 5 working days after receiving a copy of the agreement, without giving a reason, under the Fair Trading Act 1986, and receive a full refund.
• To cancel, contact us by phone, email or in writing (section 1). We will arrange collection of any equipment.

6. Monthly service and automatic renewal

• The monthly Service (Plan 2 subscription, and the monthly charge in Plan 1) renews automatically every month and is charged to your payment method each month until you cancel. The monthly price is shown in your quote and in your order confirmation.
• There is no minimum term. You can cancel at any time by email, phone or in writing, with one month's notice; we will confirm your cancellation and make no further charges after the notice period.
• We will notify you at least 30 days before any change to the monthly price, and you may cancel without charge.
• In Plan 2 the equipment remains the property of Grand-App and will be collected free of charge after cancellation.

7. Consumer guarantees and warranty

Our goods and services come with the guarantees in the Consumer Guarantees Act 1993 – for example that goods are of acceptable quality and fit for purpose, and that services are carried out with reasonable care and skill. If they are not, you are entitled to a remedy (repair, replacement or refund, depending on the failure). These guarantees cannot be excluded.

In addition, equipment purchased under Plan 1 comes with a 12-month manufacturer's warranty from installation: we will repair or replace defective equipment at no cost to you. In Plan 2, faulty equipment is replaced at no charge for as long as the subscription lasts. To claim, contact us (section 1).

8. Important limitations

The System is an aid and is not a medical device. It does not replace human supervision, medical care or emergency services, does not guarantee the detection of every fall, and depends on power and internet connectivity. In an emergency, call 111. Our liability is limited only to the extent New Zealand law allows.

9. Privacy

We handle your personal information under the Privacy Act 2020, as described in our Privacy Policy.

10. Questions, complaints and disputes

Contact us using the details in section 1 and we will try to resolve your complaint quickly. If you are not satisfied, you can get free advice from Consumer Protection (www.consumerprotection.govt.nz) and take a claim to the Disputes Tribunal (www.disputestribunal.govt.nz).

11. Governing law

These terms are governed by the laws of New Zealand.

Last updated: October 2026